Effective Date: 2025-07-01]
Raptify (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform and services (the “Service”).
1. Information We Collect
We collect the following types of information:
a. Account Information
When you install Raptify, we collect your Shopify store name, store domain, and associated email address. This allows us to associate scans and results with your account.
b. Usage Data
We collect logs and usage metrics (such as scan frequency, success/failure rates, and which features you use) to maintain, monitor, and improve the Service.
c. Performance Data
We store results from scans you configure (e.g., page load times, web vitals, screenshots, videos). These are tied to your store and used only for your account’s reporting and alerts.
d. Cookies and Analytics
We may use cookies and third-party analytics tools (like Google Analytics) on our marketing site and dashboard to understand usage trends. No personal data from your store’s visitors is collected.
2. What We Don’t Collect
We do not collect or store your store’s customer data.
We do not sell or share your data with advertisers.
We do not crawl or scan your store beyond what you explicitly configure through our tools.
3. How We Use Your Information
We use the data we collect to:
Provide and personalize the Service
Run and store performance scans
Diagnose issues and improve the platform
Communicate with you about updates or issues
Comply with legal and billing obligations
4. Sharing and Disclosure
We may share your data only under the following circumstances:
Vendors and Hosting Providers (e.g., for storage, monitoring, and billing)
Compliance with Laws – if legally required (e.g., a valid subpoena)
With Your Consent – such as when publishing anonymized, aggregate performance benchmarks
We do not share your individual results or store data with third parties without your consent.
5. Data Retention
We retain your scan data and account info for as long as your account is active, and for a limited time afterward for audit and analytics purposes. You can request deletion at any time.
6. Security
We take commercially reasonable steps to secure your information, including encryption of stored assets and limited access to internal systems. However, no system is 100% secure.
7. Your Rights
Depending on your jurisdiction (e.g., California or EU), you may have the right to:
Access or export your data
Request deletion
Opt-out of analytics
Lodge a complaint with a data authority
To exercise these rights, contact us at [email protected].
8. Children’s Privacy
Raptify is not intended for use by children under 13, and we do not knowingly collect personal data from them.
9. Changes to This Policy
We may update this Privacy Policy as our practices or legal obligations change. We’ll notify you of significant changes via email or in-app.